What Is Return Protection?

Return protection is a valuable consumer benefit offered by some credit cards that can extend the return period or allow you to receive a refund even when the retailer doesn’t issue them. Generally, you must charge the entire purchase to a credit card that offers return protection to qualify for the benefit. If eligible, you could receive a check or statement credit from your card issuer for the full purchase amount.

How to Use Return Protection

To make the most of return protection, follow these steps:

• Check with the merchant: Talk to the retailer to see if they’ll accept your return. This correspondence may be best handled through email so you have a written account to show your credit card issuer.
• Collect your evidence: Before submitting a claim, make sure you have your original purchase receipt, a credit card statement listing the charge, and any other supporting documents to support your claim.
• Contact your credit card issuer: Submit your reimbursement claim to your card issuer within the timeline set in their terms, usually 60 to 90 days. The credit card company will likely send you shipping labels you can use to mail your item to the benefits administrator, who will ensure the item qualifies for a refund. Some card issuers may require you to pay for shipping.

If your return meets the terms of your credit card’s protection program, you should receive a refund check or statement credit for your returned item. Keep your shipping receipt for backup just in case the issuer doesn’t receive the item.

Common Return Protection Exceptions

Not all purchases are eligible for return protection policies. For example, coverage may be limited to purchases made in the United States or U.S. territories. Limitations and exceptions vary by the card issuer, but here’s a general list of common exclusions you may encounter:

• Animals and plants
• Antiques, art, and collectibles
• Books and magazines
• Cash, credit or debit cards, and traveler’s checks
• Computer programs, operating software, and other software
• Damaged and non-working items
• Event tickets
• Firearms
• Items purchased for resale, rental, professional, or commercial use
• Items purchased in a foreign country
• Items with a limited lifespan
• Medical equipment
• Motorized vehicles, including cars, boats, and aircraft
• Perishable and consumable goods
• Recordings, including video and audio tapes and discs
• Real estate, land, and buildings

Maximizing Your Credit Card Benefits

Many cardholders don’t understand all the benefits their credit card offers to get the most out of it. But taking some time to review your benefits guide can help you understand how your card’s return protection program works and what items it doesn’t cover, which is important to understand. For example, you might decide against a pricey purchase if neither the merchant nor your credit card will reimburse you if you’re unhappy with the item.

Check Your Credit Before Applying for a New Card

Credit card return protection is just one of the many consumer protections and other perks your credit card might offer. If it’s not included, or if you’re missing other key benefits, you may want to consider getting a new card that better suits your needs.

Since credit card return protection is primarily offered through preferred credit cards, you may need good or excellent credit to qualify. Consider reviewing your credit report and checking your credit score for free to see where your credit stands. If necessary, take steps to improve your credit to boost your odds of approval and potentially receive more favorable terms.

Contact O1ne Mortgage for Your Mortgage Service Needs

At O1ne Mortgage, we are dedicated to providing you with the best mortgage services. Whether you’re looking to buy a new home, refinance your existing mortgage, or need advice on mortgage options, our team of experts is here to help. Call us today at 213-732-3074 to discuss your mortgage needs and find the best solution for you.